Not the same company anymore - Anonymous employee Forward Financing Employee Review

1.0
1 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Because Forward does a good job of pretending that the culture is still what it was a few years ago, most of the employees who work there are amazing. You could not ask for better teammates. Forward pays well, but only in the US.

Cons

The executive team claims that the expressed desire to hire most roles in the DR this year, along with the tendency to let US-based people go and re-open those roles in the DR, is 'in the interest of DEI'. Moving a a signification portion of operations to the DR is a perfectly sound financial strategy, but trying to make the motivation seem cultural and not financial erodes peoples' trust in executives while betraying the executives' lack of trust in their employees. Forward has an undeniable track record of promoting leaders who treat employees poorly into less people-oriented roles. While this not only clearly holds ICs (who are terminated for much less egregious behavior) to a higher standard than their leaders, and highlights that leadership qualities like treating people with respect are not required for executives at Forward, employees who were mistreated by these leaders are asked to celebrate their promotions. These are two examples of what I think is the biggest con, and the reason there is no amount of money that would make me return to Forward in its current state. The executive team claims to value transparency, but the positive 'spin' they put on choices they believe will be unpopular highlights the simple fact that trust is non existent in this organization and 'transparency' is carefully crafted smoke and mirrors.

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Forward Financing Response
2y
Thank you for taking the time to leave a review. As a former employee, we are disappointed to learn that you feel this way about your experience. Since Forward's inception, we have been headquartered in Boston and have maintained a robust subsidiary in the Dominican Republic. While changes to our team are sometimes necessary, it's important to clarify that any adjustments are made for reasons that do not include reducing headcount in one location to increase it in another. In order to maintain and respect privacy and confidentiality, we cannot always share the reasons for these changes. Our hiring strategy is carefully designed to align with our organization's financial objectives while also ensuring that every new addition to our team enhances our culture. We strive to offer opportunities for growth and advancement for our employees. We continue to iterate and improve upon our criteria and process for promotions at all levels of the organization. Regardless of tenure and level, we hold all employees to a very high standard and promote a culture of respect and inclusivity. Thanks again for sharing your thoughts. We wish you the best in your future endeavors.

Explore other reviews about Forward Financing

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Top-Tier Compensation & Resources: The company pays very well and genuinely invests in its employees by providing excellent resources to help us succeed. Incredible Culture & Team: My coworkers and team members are amazing, hardworking, and deeply dedicated. There is a strong sense of camaraderie, and we do truly meaningful work together every day. Fantastic Remote Environment: The remote work setup is seamless and highly effective, making it a wonderful place to work from anywhere. Rewarding Leadership: As a manager, it is incredibly fulfilling to support my team, solve problems for our customers, and cross the finish line on major tasks. I feel genuinely lucky to be a part of this organization.

Cons

Learning Curve & Operational Complexity: The environment is very fast-paced, and the product itself is highly complex. It takes a significant amount of time to learn the ins and outs, which naturally makes managing the operations space a bit challenging. Heavy Manual Workload: There are a lot of manual reviews required, which can lead to an increased workload for managers. Growing Pains: Right now, there is a lot of reliance on "tribal knowledge" and navigating gray areas. As the company continues to expand, leadership will need to prioritize building more standardized, scalable processes to ease the operational burden.

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company to work for. The team is incredibly supportive, and everyone is always willing to help and answer questions. The collaborative environment makes it easy to learn, grow, and feel valued as an employee. I truly appreciate the positive culture and the encouragement I receive from my colleagues and leadership.

Cons

None at this time. I am really enjoying my experience working here and look forward to continuing to grow with the company.

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