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Forward Service Corporation

Engaged employer

Sweet then SOUR - Anonymous employee Forward Service Corporation Employee Review

2.0
31 Aug 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It started out nice: PTO racking up. A huge pay increase. Friendly coworkers Able to work from home occasionally Able to actually feel like I was making a difference in peoples lives.

Cons

CONSTANT MICROMANAGING Immediate “no work from home” yet some of the office staff still works from home (ps, how are we benefitting our participants and our already overwhelming caseloads by having to cancel and reschedule meetings because we have to take PTO or LWOP instead of WFH?) If WFH was allowed before and there are certain circumstances that would be more beneficial to WFH instead of be absent, why not let CMs call participants for appointments FROM HOME? No one shows up for appts anyway. Management communication is so bad. They act like they want to help you but even when you put what you need in their face it seems like you haven’t said a word then they get mad when your duties aren’t done. We as CMs are EXTREMELY overworked and busting our (another word for donkey) day in and day out but unfortunately can’t even take a day off if we need it because our performance will plummet if we aren’t on our hands and knees tending to it tirelessly. Keep in mind we can see DCF and DHS goals for our performance. Why the heck do our TLs and PCs require nearly DOUBLE that for our performance goals, then wonder why turnover is so high? Make it make sense. All I know is there is more than half of our team planning to leave and I hope someone figures out how to fix the management issues before there is no one to service participants except for those very managers.

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Forward Service Corporation Response
3y
We're sorry to see this was your experience. Thank you for providing feedback here. We also offer regular company-wide surveys to ensure everyone has a chance to speak their mind - the "Pulse" surveys HR sends every few weeks. Plus, we have recently started an employee-driven performance management process. We hope to empower our staff to set their own goals and have ample opportunities to discuss their needs and performance with their supervisors.

Explore other reviews about Forward Service Corporation

5.0
21 Apr 2026
Recommend
CEO approval
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Pros

Great support from co-workers and the opportunity to make a real difference for people in need.

Cons

Working with people in crisis can be stressful at times.

4.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Really good people with equally good intentions to help those who are in a vulnerable place.

Cons

There was a big pressure to get people to be enrolled into the program with no financial bonus incentive.

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