Equipa e TLs excelentes, mas empresa focada apenas em resultados - Customer Service Advisor Foundever Employee Review

3.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

TLs e formadores excelentes que ajudam no desenvolvimento profissional. Equipa motivada e colaborativa, especialmente sob liderança inspiradora. Oportunidade de aprender e crescer em diferentes mercados. Experiências positivas com líderes que se preocupam genuinamente com a equipa. Bons resultados possíveis quando a liderança apoia corretamente a equipa.

Cons

Objetivos muitas vezes impossíveis de alcançar, impactando bónus. Ferramentas de trabalho pouco intuitivas e difíceis de usar. Processo para marcar férias é complicado e sujeito a recusa frequente. Deslocações obrigatórias ao escritório sem compensação de despesas. Foco da empresa em números e resultados, pouca valorização de anos de casa ou desempenho. Aumentos e reconhecimento são raros, mesmo com bons resultados. Contratos deixam sensação de insegurança, com risco de despedimento mesmo com desempenho sólido.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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