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      Foundever

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      Foundever reviews

      Underpaid, Overworked, and Unrealistic Expectations - Usaa Agent Foundever Employee Review

      1.0
      11 Mar 2026
      Usaa agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote , that’s all I can say

      Cons

      • Extremely low pay for the amount of responsibility. $17 during training and $18 after licensing is not competitive for insurance work. • Unrealistic training timeline. Only about a week to study for the insurance exam, and if you fail they deduct $300 from your paycheck. • Constant monitoring. Having to keep your camera on during training and OJT feels excessive and uncomfortable. • Very heavy workload. Reps are expected to handle complicated auto policy questions, billing issues, and frustrated members all at once. • Many members are older and struggle with technology, which makes simple tasks take much longer while still being judged on call metrics. • Stressful environment with high expectations but very little support.

      avatar
      Foundever Response
      3mo
      Thank you for sharing your experience and feedback. I appreciate you taking the time to highlight your perspective, and I’m glad you mentioned the flexibility of remote work. Foundever encourages open communication through several channels, including the MAX survey, daily pulse checks, daily training surveys, and our open door policy so we can continue learning and improving. For licensed roles, the company covers the cost of training and certification, and the reimbursement agreement related to those expenses is explained and acknowledged prior to employment so expectations are clear. If you would like your concerns reviewed further, please feel free to reach out to People Services at peopleservices@foundever.com. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      29 May 2026
      Financial representative
      Recommend
      CEO approval
      Business outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      10 June 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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