Pros
Sitel has offered me a very flexible working envirment. I have a lot of health problems and have been disabled for 20 years. Not working put me into a serious depression. After completing my A.S. degree in information Tech. I found Sitel and that allows me to help people with the problems they are having with their computers.
Cons
I am a fully trained computer technician, but in order to get the position where I could work from home and actually work on the problems in people's computers that go beyond changing wallpaper or making an icon, there is a rule that you must live more than 55 miles away from the call center. If I could be a level 2 fulfillment agent that would allow me to make enough money that I could get off of disability and that would allow me to work more hours. As a call center agent I can only work part time because full time would put me over the SSA limits but not to a point that would make up for losing my disability Check so I would be working more to loose money and benefits.