Equal to working in an italian post-office - Agent Foundever Employee Review

2.0
10 Oct 2017
Recommend
CEO approval
Business outlook

Pros

International and relaxed environment Not-so-bad - salary Possibility to swap your days off with other people and therefore to have 4 days off in a row Possibility to get your vacations before the 6 months period

Cons

It's like a state company. Once you get in there you will never be kicked out ( only if you make a public offence to their clients' image). So imagine how this will affect newbies and their possibilities to grow. I asked to have the possibility to be considered for a position in a different department: I was answered that it would have been too expensive for them to close my actual contract and open a new one. I think this is the only international company where the management acts in a very dumb way. You can be a monkey, a physician, having worked before for NASA: to them, it doesn't make any difference at all. Once you are in, you are a monkey or a number as anyone else. They publish themselves as a very open-minded international company but considering that the top management is crowded with PORTUGUESE people, deduct on yourself how really international is the company. A team lead( of a bunch of 15 stupid agents) got in that position only after TEN YEARS! make again your deduction about the meritocracy applied in the place. The poor guys think they really are working for NASA, this is why when you ask to be moved HORIZONTALLY( so no asking for more money) in another department, the answer that you'll be given is: " they use excel a lot". As, again, using excel means working for NASA

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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