Pros
Working from home full time work
Cons
Misleading management Hostile environment, bullying from coaches Poor training Poor communication Wage theft There are so many cons to list. I started working as a chat support representative and after a few months they "promoted" me against my will to a customer care professional. This is where you take tier 2 calls from escalated customers. They refused to pay me more than a tier 1 rep. I did this for about a year and it was pure agony. My coach was a awful person who pretty much did whatever they want because they have no real oversight. She came in late everyday, was rude, would ignore peoples PLEAS for assistance with troublesome customers and would refuse to take manager calls. We were once even pulled into a conference and berated for about 2 hours because we asked for better working systems and conditions. She later jumped ship once the client filed for bankruptcy and announced they were closing all of their stores. Sitel also refused to work with me with my ADA accommodations requested by my doctor and my last coach basically told me that sometimes life isn't fair. They also *never* fixed time card corrections. Their wyse systems they send you are all slow and buggy. They freeze constantly and you can end up having to restart your system several times a day, they refuse to pay you for that time even though it is their systems and it's not your fault. Stay far away.