Pros
The experience I had with being hired and beginning our campaign was actually pretty great. There were some technical difficulties getting started, but we had a genuinely excellent training coach who was super passionate about helping us learn effectively and preparing us for the job. The convenience of working from home was lovely, and the atmosphere was very friendly and open to asking for help or advice. Even the customers were generally quite good. The benefits after 6 months and the reliable number of hours was also a great bonus.
Cons
The second campaign was complete garbage in comparison to the first that I talked about above, hence the title of this review. The training coach was an absolute manic nightmare who was not only super unprofessional, but was also extremely unhelpful during training and would rush things along before anyone was ready. They also frequently provided us with incorrect information, both when it came to the actual job and when it came to other things related to Sitel or workplace laws. (Fellas, it is NOT illegal to mention what your salary is. Don't let corporations try to sell this lie to you — they do it specifically to avoid having to ever increase salaries to fairly match others). The training for this campaign couldn't have possibly prepared us less for what the job actually required of us — it was confusing, hectic, and downright miserable. No one was willing to assist even when someone desperately needed it. The coaches did not care and coworkers either didn't have the time or were extremely competitive and condescending towards each other for struggling. Ganging up on another team member for expressing confusion or concern for something was commonplace. On top of all of this, we were woefully undersold on what the call volume would be; not a single day went by where calls weren't a neverending stream of back-to-back angry customers, which was not what we had been prepared for in training. The job was horribly draining and tedious; by far one of the worst environments I've ever worked in. Ultimately, I can't say whether or not Sitel is a good or bad company to work for, since my campaign experiences were so different. You could end up with a really positive campaign like my first one, or a really negative one like my second. It's a big gamble to take, so be prepared for anything. Oh, and I'm not afraid to name and shame, so here's the most important thing — DO NOT JOIN THE COX COMMUNICATIONS CAMPAIGN! No matter how much you think you need the job, nothing is worth that horrible, cursed dumpster fire of a campaign. Trust me.