Pros
They pay you promptly. Worked from home.
Cons
You ask three managers a question, they will all give different answers. Don't sound or behave like you are better at speaking, grammer, or spelling. The hick who was my trainer took offense and spoke ill of me anytime she could. Finally, she decided she wanted me fired. She scheduled me for 6 hours of one-on-one time with a trainer to cover themselves from an arbitration then listened to every call I had for the next two days. They called me after a pleasant call with a satisfied customer and said I'd been so egregiously rude that they were going to skip over the layers of warnings and put me on final warning. (I had shifted in my seat and made a small groaning noise - To explain the noise to the customer, I told her I was ok, that I had been making old folk noises for a few years now). The bosses said I was being ageist. The next day, I got an internal IM from someone I didn't know. He was talking about how awful the company was. My only words were to go away, I'm working. Nevertheless, I got a call from 2 supervisors just after to tell me I'd been talking bad about the company with a friend. I didn't know him. I told him to go away. They fired me. And if they want to fire you out of a misguided grudge, they'll find a way.