Pros
Can't think of any right now.
Cons
The pay at 9.25 an hour is a joke. After 2 weeks my net pay is less then 600. If I was told during the interview that I was going to be in dtv retention, I would have said no thank you. Not worth the stress for such low pay. Cubicles are not assigned, so you sit where there is a free cubicle. You have to use your break time to go to the rest room and god forbid if you are in after call work for too long. A supervisor will shout across the room for you to become available immediately. I am waiting to pay a few bills off and as soon as I have done that I am outta here. Also keep in mind this company is a third party vendor. One of it's biggest clients could pull the plug at any time and the company is toast. I have seen it with another company and that company went under soon after. As soon as I pay some some bills off I am going back to my old job. One other thing, they will not work with you. I had a second job and wanted the company to work with me. The answer was an outright no.