Pros
Worked from home. Saved on putting mileage on car, gas & no traffic.
Cons
Always changing the policy starting in training. Scheduling was not what it was suppose to be after training & schedule still was not honored after conducting schedule bids. Will not pay you holiday pay even if you worked the day before, the day of the holiday & day after holiday. My days off were Tues & Wed. Thanksgiving Day was on Thurs which would mean I worked the day before the holiday which was a Mon, but they tell us since we didn't work the day before the holiday we are not entitled to holiday paid which is a rip off to the employees who scheduled days off are on Tues & Wed. Sitel sets the days off when doing your schedule therefore you don't have a choice in the matter. They would also cheat you out of any bonus money with the metrics, but I am sure management was reap the benefits from our performance, but not passing it along to us. It was ALWAYS you're so close to getting some bonus money, but next month you will probably make it than the next month comes around it would always be the same you're so close. Go FIGURE,,,,,,JERKS!!! Very DISHONEST practices throughout this company. :( These were just a few examples. I would tell anyone don't take my words for it just work there yourself & you be the judge. GOOD LUCK!