Lots of opportunities - Continuous Improvement Manager Foundever Employee Review

5.0
16 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Working with a wide variety of other companies means there's a lot of diverse things to learn- processes, tools, entire industries you may have never given much thought to before. There are career paths into training, accounting, project management, programming, IT, etc.

Cons

Middle management can have a "mercenary" mindset; because all work is a service to another company, there can be a lot of red tape and miscommunication. Corporate can have good intentions, but day to day yelling from clients can influence lower level leadership to make misguided short-term decisions. There's always lots of change, which can be good or bad. If you like being adaptable and solving problems, you'll do well, but it can be stressful when customer volume is high, or when something unfortunate happens out in the world that causes tons of customer complaints. Feels great when you can help someone though.

Explore other reviews about Foundever

5.0
2 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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