Pros
No need to commute, no need to get dressed so saving money and time on that. Eating and napping at home during breaks. No need to see and or talk to colleagues you might not like. Shifts change every week and time too so it's very good for people who prefer to work on weekends and have a poor social life, like stay at home mums etc.
Cons
If you make even the tiniest mistake, although the job is overall quite easy for an educated person with languages, your quality assessment and metrics will work against you. Remote work is very lonely. After training you are left alone with customers calling you and have to work out very fast what to say 'cause it is very hard to get hold to a supervisor or someone to ask for help. Need to really multitasking and fast otherwise you're finished. Wages are ok if you leave with you husband or parents so you don't have to pay rent or bills. Can't work if you don't have fibre internet connection.