Pros
weekly pay and will hire anyone. you could be missing half of your brain and they would still hire you.
Cons
All day you will be dealing with very rude and angry customers, but it's understandable because their resolution department is stupid. A customer will have a problem with an item, and you will then have to tell them to call the manufacturer, which always leads to the customer screaming in your ear, and you will just have to listen. Other times the customer would have items that needed to be repaired, and the employees would always make mistakes with the bookings, which would lead to the customer not having the TV or other electronics for months, which would then lead to them calling and being rude and spouting abusive hate at you. If you are lucky you will get some nice understanding people, but it's rare, but for most of the day you will be delivering bad news. Of course, naturally you will be overwhelmed by this and after a call you would want a few minutes to just compose yourself or to just have a breather after repeatedly having angry customers, but they won't let you. You only have one minute after you finish the previous call to get into another one, or realtime will call you to see why you are in after call for so long. With them constantly breathing down your neck after a call, it only adds pressure and anxiety to your poor soul. You would literally end your shift and already dread tomorrows. Kinda ironic how they speak about mental health when they are the ones destroying it. I would tell my manager that it's overwhelming, which he would just brush off and say 'It's like that for everyone and the job just needs a little getting used to'. You also get NO bank holidays off and will have to work weekends. They would put me down for 7-8 working days straight, which drained me physically and mentally. You will get very long hours and very little breaks. You would get holidays but you would have to book them which was basically impossible. I can see on one of the posts someone had the same issue with the holiday booking problem and Sitel replied 'We have since made positive changes to the systems and how this is booked'. I would just like to know what positive changes have they made with that? I was working there recently and it was still literally impossible to book holidays.