So many. You say that you have surveys for employees to express complaints and concerns, they are not confidential. It's not the trainers fault that the method of training they are given is not efficient. Nor would you want to cause anyone to lose their job. People are not machines. Taking call after call after call is insane. You can't expect that as well as good service. Just because you want to pay as little of our salary as possible. Then you throw out time card fraud if too much time is not spent in the ready position. WORD TO THE WISE:HR is not your friend. They are there to minimize liability to executives and the company, not to help you with any issues. Don't be fooled into thinking ANYTHING is confidential, because it's not.