Pros
Ability to work from home other then that Nothing good has come from my experience They do very sketchy Business Transactions and treatment of their employees is no Different APPLICANT BE WARNED!!!!!
Cons
Almost every thing they Do is a con I am not sure how the are able to get away with most of what they do.Sitel,then Sykes, then foundever,Harver,Align all under the same umbrella They must be doing some sort of tax fraud at the very least ,with the amount of name changes and integrations they do they I get the business model and aspect but your equiptment I'd not good enough to handle the HORDS of customer calls and complaints and issues that make it nearly if not impossible to meet the metrics they expect you to adhere to to keep your job.