Pros
Unlike many call centres in the general area, Sitel as a whole is a leading customer contact centre part of a much larger positioned corporation than many in the industry. In the lines of legitimacy they are above many others and at this point you can rest assured that your ESA rights are adhered to to the letter. Furthermore, the level of security is high and is one of there selling features to its clients, vendors and employees.
Cons
Training has both extremes of pros and cons. While you get an in depth training course lasting 4 weeks, if you are truly experienced or at very least professional enough to learn than prepare for frustration. It is like going back to high school. There will be many who come through the door and make the initial experience stressful for those with a genuine work ethic.