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      Foundever

      Engaged employer

      Foundever reviews

      Good People, difficult working conditions - Customer Support Agent Foundever Employee Review

      3.0
      9 Aug 2024
      Customer support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The colleagues were mostly nice and helpful, especially the people that graded your calls. Some of the projects carry a certain prestige and give great insight into the inner workings of multinational Corporations.

      Cons

      The pay was essentially only the minimum wage for a lot of stress and potential abuse through customers. There is a bonus payment system in place but those goals can be very hard to reach consistently. You have no control over the current situation, a week can be calm and you do everything right until someone changes something unannounced and suddenly you are flooded with calls that you do not have the answer for yet because it is still working itself down the pipeline. The company is so big that calls for documents or official communication take forever or get lost, for instance, i never recieved my reference (Arbeitszeugnis).

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      Foundever Response
      1y
      Thank you very much for your review.   We take your frank words very seriously and are very grateful for them.   Negative criticism also helps us. This enables us to constantly improve and clear up any shortcomings. We very much hope that you were able to clarify everything. Of course, you can also contact us at any time at the following e-mail address if there is still a need for clarification on certain topics: Feedback.Germany@foundever.com   We would like to thank you for your cooperation and wish you all the best for your future career!   Your Foundever team.

      Explore other reviews about Foundever

      5.0
      29 May 2026
      Financial representative
      Recommend
      CEO approval
      Business outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      10 June 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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