Pros
WFH and some of the employees are nice. You get your P&C license, and most CX are nice.
Cons
The company training was more than lacking. Meetings to go over issues and continued training will happen much less than it is supposed to, which makes improving hard. Metrics are crazy. You have to clock in and be on the phones immediately, but you aren't supposed to open anything work-related until you clock in?! You have 2-15 min breaks and a lunch. All of which you will have to shorten to unlock-log back into your tools. Leaving a very short break. Any ADA compliance is questionable at best. Leaves and accommodations are done 3rd party and good luck getting anything through alight. I applied to a cx service job but was thrown into the licensed agent role. That was a major surprise during training. All in all it is a mess. Very little direction and getting any substantial help is not easy. Just check your guidelines and figure it out ^-^