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      Foundever

      Engaged employer

      Foundever reviews

      Call center position at SYKES - Call Center Agent Foundever Employee Review

      3.0
      9 Apr 2025
      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good enviroment for work and they offer a good training too

      Cons

      I worked for an insurance company where the policy conditions were quite poor. We had to handle a high volume of calls, most of which couldn’t be resolved due to the limitations of the coverage. Additionally, the salary did not reflect the demands of the job, and the system we used was also quite complicated and inefficient.

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      Foundever Response
      12mo
      Thank you very much for your review. We are very pleased that you worked with us and were satisfied with many aspects. We hope that you were able to clarify all open points. If you still need clarification, you can contact us at any time at the following e-mail address: Feedback.Germany@foundever.com. We thank you for your cooperation and wish you all the best for your future career! :) Your Foundever team

      Explore other reviews about Foundever

      5.0
      29 May 2026
      Financial representative
      Recommend
      CEO approval
      Business outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      10 June 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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