Pros
Appears to embrace a customer first driven culture. Makes swift business decisions avoiding bureaucratic approval processes. (Also a con in a larger environment) Good pay, assuming the pay had not been reduced to meet median salaries in the Frontier footprint which are lower for some former Verizon Employees. Benefits were good as a former Verizon employee until 2011 started and health care was changed. Still not terrible but not as good.
Cons
Culture of blatant disdain for former Verizon employees, ignoring their opinions and ideas. From the CEO down through senior leadership creating friction, needless fallout, repetition, confusion and low moral. Very little planning and coordination of plans to merge former Verizon systems and processes with Frontiers OR no communications to managers on the ground of such plans. Leadership appears to be expecting a large scale migration to work itself out just because they say it will workout. Though dedicated to customers in its previous smaller Telco environment, seems to be very inexperienced in its new environment of a more customers and more employee. This equates to larger call volumes, larger problems, large impacts when the wrong decisions are made. Makes swift business decisions without proper analysis and planning. (Also a pro in a smaller environment)
