Disappointed - Customer Service Representative Frontier Employee Review

2.0
19 July 2016
Recommend
CEO approval
Business outlook

Pros

Pay is pretty decent. Good benefits, some really awesome coworkers. Incentives which can be great. Clean break rooms and offices.

Cons

Frontier is huge in drawing people in with the pay and bonuses (which are nice.) However to have respect from managers or coaches you need to be a top performer. All employees should be treated like humans. I had great performance but I hated seeing that favoritism and others being brought down my snide remarks. My main reason for leaving is the fact that the project and site was so inconsistent and constantly saying something than taking it back. You could never be on the same page. This company is a lot of talk with little to no action or follow through. I found my direct manager to be dishonest whether intentional or not. Also they tell you they value you but don't actually care what you have to say. It's toxic stay away if you can. Not a place to build your career like I originally planned.

Explore other reviews about Frontier

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
20h
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

avatar
Frontier Response
20h
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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