1.0
19 July 2013
Current employee, more than 8 years
Sun Prairie, WI
Recommend
CEO approval
Business outlook
Pros
focus on internet since landline business is really going down hill
Cons
Cutting pay - raising insurance pay. closing down centers here and there so they can rehire new ones that are a lot cheaper. turnover rate at customer service department is extremely high so customer service quality is very low. mistakes happen all the time. Executives came up with all these fancy ideas but there's a huge gap between that and processes.. lack of quality training. lack of motivation.. over all, this employer doesn't value their employees..