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      Frontier

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      Frontier reviews

      Run - Technical Support Operations/Help Desk Tier II Frontier Employee Review

      1.0
      29 Sept 2019
      Technical support operations/help desk tier ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Schedule was decent . 4days on 3days off

      Cons

      EVERYTHING . Management at call center were dismal , demoralizing , a soul sucking place to work . Management would lie , placing blame on your for their their failures and punish you for it. Nothing positive about working in tech support . Even the customers were abusive to the agents on the phone. 2nd chance internet , products and services that customers are paying for , rarely worked . One huge hornets' nest comingled with a spider web of a place …****CLUSTER****

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      5.0
      24 June 2026
      Business executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work 10/10 recommend

      Cons

      Verizon bought the company. Let everyone go a couple months after buying us out.

      avatar
      Frontier Response
      3d
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
      5.0
      23 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Made really good money in this role

      Cons

      very unorganized, it was a new division so we figured it out along the way

      avatar
      Frontier Response
      3d
      We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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