Worst job ever! Unattainable metrics, no help to escalate problems. Impossible to get time off or use the restroom. - Customer Service Representative Frontier Employee Review

1.0
30 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Location and attractive starting salary

Cons

No back up for issuers that you had no training to handle. Training was a joke

avatar
Frontier Response
6y
Thank you for sharing your experience with us. Please know that creating a positive, healthy, and supportive work environment for our employees is something that we strive for every day. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.

Explore other reviews about Frontier

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Frontier Response
3d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
See reviews by: Helpful|Rating|Date|All