Assuming that being bought out by a company that wants the business would be a good thing, it wasn't. - "Sales and Service Tech II" Frontier Employee Review

2.0
30 June 2014
Recommend
CEO approval
Business outlook

Pros

Good overtime income potential. Benefits still good compared to what's out there in todays market.

Cons

Clearly too many to go into detail. Will touch the majors. Upper and mid management with virtually NO technical experience in telephony. Number obsessions. Wall Street obsessions. Trying to mimic Comcast. Eliminating entire departments of skilled staff deemed "unnecessary" in favor of new hires with NO working knowledge. Abandoning systems and practices that had been working well. Insisting on running key support systems on mid-1990's AS/400 hardware that's been long since discontinued by IBM. Buying a much larger territory and forcing conversion on it rather than observing the processes of the larger territory and adapting to it. Reduction of overall employee compensation. Micro-managing the "Customer Experience." Obsession with pushing and going well beyond what an aging network can handle with no plan to move on fiber optics. Silly "clown-like" antics such as the shameless corporate sponsored "Harlem Shake" videos on youtube. And utterly embarassing buffalo commercials that are seen by the public as symbolizing "slow, dumb, outdated, ugly, and driven almost to the point of extinction."

Explore other reviews about Frontier

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and team. Major help in developing early career skills.

Cons

Lower end of salary range, felt underpaid.

avatar
Frontier Response
1d
Thank you for taking the time to share. Please know that every day, we strive to create a positive, healthy, and supportive work environment for our employees. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.
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