Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Frontier

      Engaged employer

      Frontier reviews

      No work life balance but pay is decent - Customer Retention Representative Frontier Employee Review

      3.0
      18 Jan 2024
      Customer retention representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay was pretty decent

      Cons

      The excessive micromanaging makes the job more stressful than it has to be. Company would rather use outside vendors to handle overflow of calls instead of hiring actual agents.

      avatar
      Frontier Response
      2y
      Thank you for the feedback—it’s truly very valuable to us. We greatly value our employees and always want to ensure a positive environment with open communication. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.

      Explore other reviews about Frontier

      5.0
      24 June 2026
      Business executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work 10/10 recommend

      Cons

      Verizon bought the company. Let everyone go a couple months after buying us out.

      avatar
      Frontier Response
      13h
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
      5.0
      23 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Made really good money in this role

      Cons

      very unorganized, it was a new division so we figured it out along the way

      avatar
      Frontier Response
      13h
      We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
      See reviews by: Helpful|Rating|Date|All
      Related searches: Frontier jobs | Frontier salaries | Frontier benefits | Frontier interviews
      Frontier reviewsFrontier Customer Retention Representative reviewsFrontier review