Pros
- Coworkers are nice people, though this can border on 'clique' like groups and there can be a fair amount of bitchiness if you're not careful. - It's easy; a trained monkey could do most of what a Frontline operator does because it's 100% scripted. One does not deviate from the script.
Cons
- Minimum wage for what can be pretty heavy work (for example, if you are working on the funeral homes side of things, there can be police calls with graphic details of some rather nasty deaths, suicides, all sorts). If a company is paying you minimum wage, especially for something emotionally challenging, what they are saying is "if we could get away with paying you less, we would". - The hours offered are terrible, despite originally being told that Frontline were 'very flexible' they are not, and there is little scope for full-time employees to have a family or social life. - The right hand doesn't know what the left hand is doing half the time, with many layoffs just a month after starting because of poor management of client contracts. - "Stick to the script," is really difficult when you have a bereaved mother desperate to know where her baby currently is, or a husband who's lost his wife and wants to know the next steps - giving any kind of advice whatsoever is utterly verboten, which makes for a lot of grieving people becoming even more upset and frustrated because all they're being told is "I just take the messages, someone will call you back".