Pros
Some genuinely smart and dedicated colleagues doing their best under difficult circumstances. Remote flexibility is a plus. If nothing else, you’ll gain experience putting out fires and navigating dysfunction — but that’s not exactly a selling point.
Cons
The product is unreliable and fails to perform as promised. Sales and executive teams routinely overpromise to close deals, leaving research and audience experience teams to clean up the mess. When things inevitably go wrong, there’s a culture of finger-pointing instead of accountability. Turnover is alarmingly high — it’s not uncommon for several people to leave in the same month — and very little is done to retain talent or institutional knowledge. Training for new hires is chaotic at best, especially for those expected to manage high-touch enterprise accounts. Despite having a designated training and enablement team and documentation, the product is complex and difficult to learn, and new hires are expected to pick things up on the fly with minimal support. This sets people up to fail.