Pros
As a customer service representative, you have the opportunity to assist and support travel healthcare professionals in finding suitable furnished housing options. You also learn about the travel healthcare industry; you can enhance your communication skills, problem-solving abilities, and conflict-resolution techniques.
Cons
We work under pressure most of the time as we're always understaffed. We're promised to work Mon-Fri, but once you sign the contract, you must work one weekend day a month or two if necessary, and it's not optional. Feedback is not provided regularly, making it difficult to keep track of your progress and opportunities. Communication is not the best; you're only notified about updates once they affect you or sometimes affect customers directly.