(used to) have a great culture - Customer Success Manager (CSM) G2 USA Employee Review

Fast paced learning environment with lots of investment in sales enablement this year

Industry headwinds facing our customers in the technology sector

Some of the benefits are top notch. Work from home stipend, wellness stipend, good insurance, 401k match, remote work Direct managers also really care about your development and career growth even if it falls outside of your department. They are happy to facilitate conversations with other teams. It also is a very collaborative environment where you genuinely feel like you have a team that wants to help and provide assistance where needed.

Compensation isn’t great. Definitely lower than what you would expect in the industry. They also claimed time and time again that pay transparency was going to improve but there always seemed to be a delay on this and never rolled out. The company just went through a second round of layoffs in one year and there doesn’t seem to be light at the end of the tunnel. There’s a lot of uncertainty amongst teams and it has caused morale to drop even lower than what it already was after the summer round of layoffs in 2023. The product itself is also a “nice to have” and marketing teams are quickly slashing G2 from their budgets. New products being created by G2 just seem like weak attempts to find new sources of revenue with not much optimism.