Pros
- The opportunity to learn the industry & training available is incredible. - The overall mutual respect among peers within other departments and willingness to help each other. - Most managers are eager to make sure you have the support to complete your tasks. - Senior leadership is supportive and implementing new strategies to grow the company. - Working with the homeowners is the best of part of the job, helping them improve the comfort of their home with the services we offer. The satisfaction that you made a difference in their lives is an incredibly rewarding experience!
Cons
- The company has seen big growth in the last few years, so that comes with changes and patience to overcome obstacles. Need to be patient with new policies, etc. - Use of technology within the home service industry has the hurdle of becoming unreliable, lots of different skill sets of employees are entering data, or lack of data (ex. 1: Entry level service tech doesn’t accurately input the equipment data or diagnostic details from a recent service visit. Ex. 2: Customer service rep doesn’t capture the right contact info from the client, this makes it challenging for the rest of the staff to interpret that data appropriately…needless to say, it’s a nuisance to have errors within the information you use to make informed decisions to help your clients) - The management team does not have the best action plan for supporting the team members working during peak times. As a service industry that helps clients during busy summer/winter seasons, nights, weekends, and holidays…it’s imperative to have a rotating manager available for support within the install sales department. The need to have someone available with authorization to approve decisions when presenting replacement equipment options for a homeowner during these peak time periods is very important . It can be daunting when you don’t have the reassurance of management support to provide competitive pricing or scheduling support. - The home service industry exposes you to lots of clientele, not all homeowners are pleasant or excited to spend hundreds or thousands of dollars towards repairs/replacement of equipment within their homes. Additionally, not all homeowners understand the courtesy of showing respect to the service industry. Be prepared to have client’s disrespect you, treat you less than them, and never follow up after meeting with them. - At the end of the day, remember you are seeking to help others, and forgive the clients and coworkers when an experience doesn’t go smoothly.