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      GM Financial

      Part of General Motors (GM)

      Engaged employer

      GM Financial reviews

      Toxic! TOXIC! TOXIC! - Customer Service Representative (CSR) GM Financial Employee Review

      2.0
      20 Feb 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Besides there being a Cafe on site at the Chandler location, cant think of any. Good pizza! Lol

      Cons

      Mangers lack training & empathy. Very much operates like a typical larger call center. Calls are non stop. Quality doesn't matter that much as the call topics are very meaningless. ( late car payments, billing inquiries). Hard to move up. The starting pay was very low for the amount of work in each day that has to get done. The culture is let's brush off the work because someone else will have to deal with it. Was able to get out of customer service but it came at a cost. Eventually moved on to better things.

      Explore other reviews about GM Financial

      5.0
      26 June 2026
      Treasury analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and great culture.

      Cons

      Nothing to mention or say here.

      3.0
      15 June 2026
      Software development engineer ii (sdeii)
      Recommend
      CEO approval
      Business outlook

      Pros

      - Family dynamic in the best way possible from peer to peer - Your voice will always be heard ( can’t say always taking into regard )

      Cons

      - Mid Level Management sometimes has the tendency to make the “little people” not feel included depending on area - Somethings will have you have you saying “how do/ did we survive doing ___ this way” - it’s like getting a complex surgery done with multiple people operating. Depending on who you have and their competency you’ll want to stay 50 years or wish you never applied.

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