Lease account rep - Loss Recovery Lease Account Representative GM Financial Employee Review

Understanding Lease-End Financial Responsibility At lease origination, GM Financial purchases the vehicle from the dealership. When the lease ends, if there are outstanding charges—such as excess wear, mileage overages, or early termination fees—GM Financial is responsible for recovering those costs to protect its investment. As a Loss Recovery Lease Account Representative, I help customers understand their contractual obligations and guide them toward resolution. If a leased vehicle is repossessed due to missed payments or early termination, this does not eliminate the customer’s financial responsibility. GM Financial will sell the vehicle to recover part of the debt. However, if the sale amount is less than what is owed under the lease terms, the customer remains responsible for the deficiency balance—the remaining amount after the sale. Even though the vehicle is no longer in the customer’s possession, the lease contract holds them liable for any unpaid balance. My role is to help customers navigate this process with clarity and support.