Service Delivery - Anonymous employee GTT Employee Review

2.0
11 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Experience dealing with projects in a global capacity.

Cons

Culture of acquisitions is exasperating. Everyone fears losing their job at any time. Sales engineers are horribly trained and seemed to be on PTO every other week. Design ENG team comprised of roughly three overworked and exhausted brilliant engineers who have no time to discuss project quality and success. Most people at the company need training. If you’re not resourcesful, you won’t get answers to deliver any service successfully.

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GTT Response
7y
Many thanks for taking the time to write your review. Our rapid pace of growth can be quite challenging at times, but we always strive to ensure our teams have enough resources to provide quality service to our customers. We also strive to ensure we attract and/or retain the most talented employees and train them continuously to keep pace with the constant change in our business that comes from our rapid growth. As you suggest, we could slow down and take a more comfortable path, but that would be inconsistent with our history, strategy and our long-standing successful approach to integration, and would risk making GTT become more like the large incumbent providers we are disrupting every day.

Explore other reviews about GTT

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunities for zealous sales professionals who want to be successful. Supportive management and team work culture. Hard work is recognized and rewarded.

Cons

Some processes are outdated and slow sales cycle down .

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Many talented and dedicated employees who genuinely care about doing quality work. Exposure to complex, high‑impact challenges that can help you grow quickly. Opportunities to collaborate across teams and influence meaningful initiatives when leadership direction is clear.

Cons

Leadership turnover is extremely high, and each change brings new priorities, reorganizations, and shifting expectations. Long term direction is inconsistent, and employees often feel the impact of decisions made without continuity or context. Performance management lacks transparency and fairness. Expectations are not clearly communicated, feedback is often avoided or delivered only after decisions are finalized, and employees may be evaluated on roles or responsibilities that were never properly defined or supported. Employees who receive negative reviews are often surprised. Role changes can feel abrupt and pressured. Employees are sometimes moved into newly created or restructured positions without clear responsibilities, onboarding, or direction... yet are still held fully accountable for outcomes. Communication around difficult topics is limited. Leadership is reluctant to acknowledge broader organizational challenges, including turnover and layoffs, which leaves employees confused and fuels speculation. Workload expectations can be extreme. It is common for employees to absorb attrition, take on responsibilities from other departments, or work very long hours to keep operations running, often without additional support or recognition. There is increasing reliance on shifting work to lower cost countries rather than backfilling critical roles, which can create uneven workloads and impact quality and continuity. Compensation, severance, and recognition practices can feel misaligned with the level of responsibility carried. Decisions around bonuses and severance lack transparency, and employees may find themselves excluded from compensation tied to prior year performance due to the timing of organizational changes. The timing of certain employment decisions can leave long tenured employees feeling undervalued and financially disadvantaged.

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