Terrible culture with no direction for future - New Business Sales GWI Employee Review

1.0
20 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Account management business is alright.

Cons

GWI sounds like it has a lot of promise, on paper. Venture funded, founder with a vision, great values and culture and a product that the market needs. Peek under the hood and reality is very different. The founder remains absent, as the company has gone down to 500 employees from 800 in less than a year with monthly layoffs across every region. None of the functions work well with each other and sales team is blamed. Unnecessary investment in tools as panacea for poor revenue numbers, which are then forced on the sales team again. The entire senior management lacks diversity and doesnt have a single representation from people of color, in 2024. None of the CXOs know what it takes to steer a ship through a tricky low interest rate environment and consistently bow down to VC pressure to make knee jerk reactions and puzzling changes. CPO often talked about changing Wework but probably forgets that Wework is going bankrupt and most of the C-suite layer comes across as tone deaf. Culture is talked about but rarely implemented, stemming from above mentioned lack of diversity. Everything is seen from a single lens and no explanation is given for layoffs. New business sales is probably the worst team to be in across the organization. Compensation is extremely punishing where if you do not meet 90% of an unrealistic quarterly quota you wont be paid much of anything (around 25% payout is standard). This is on top of some of the worst base sales compensation in the entire tech industry. The product itself is meant for agencies and GWI is trying really hard to sell it into enterprises. However, this is extremely tough as the syndicated database has way more breadth than depth, is already being used by most enterprises through their agencies. Company structure keeps changing so you never really know what you are in charge of. Further, most of the internal teams (research delivery, field and product marketing, partnerships) are misaligned and the entire responsibility falls on the shoulders of the sales team. Who are continually fired without reason or in the name of ‘culture’.

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GWI Response
2y
Hello, We’ve not had to work with Glassdoor before to remove reviews, but sadly your previous review included factually inaccurate information, which is why it was taken down. This review also states details that are incorrect: - The maximum number of employees GWI has ever had is 590 and we're currently just under 550 through restructuring. - Every employee was given a clear, long term view of planned structural changes with the opportunity to consult within a two month period - Your point regarding commission is incorrect. We will not share this detail on Glassdoor, but to reassure that our commissions are highly achievable and competitive in the market. We have recently exited a couple of new business sales employees on claims of bullying and harassment which we do not and will not tolerate at GWI. As a scaling tech business, we’ve definitely experienced some change - and will continue to. But these changes are about growth and building out our business with our employees at the heart of that success. We’re proud of the culture we have cultivated and our data points through engagement surveys and winning multiple workplace awards provide evidence of that. We also give our employees multiple ways to provide ongoing feedback or voice concerns both anonymously or directly. Our senior leadership is very well balanced through gender, but we’re aware we need to do more to develop diversity in other areas and are working to address this. More information on what we’re doing can be found on our LinkedIn pages.

Explore other reviews about GWI

5.0
10 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- Excellent work life balance - Communicative management

Cons

Nothing comes to mind when i think about it.

1
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GWI Response
1y
Hi there! Thank you for sharing your experience with GWI - transparency and work-life balance are certainly critical for success. I appreciate your sharing! Best, Stevie Talent Attraction Manager
2.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to gain valuable professional experience, work with well-known brands, and develop skills that are highly transferable to future roles.

Cons

The GWI I joined and the GWI I left felt like two very different companies. Over the years, the culture declined significantly, and many teams became increasingly disconnected. Collaboration was often difficult, and some colleagues displayed entitled and unprofessional behavior that made the work environment challenging. Career growth opportunities were limited, and compensation did not always reflect the responsibilities and expectations placed on employees. In recent years, leadership appeared heavily focused on AI initiatives and cost-cutting measures, which created uncertainty and negatively impacted morale. Frequent layoffs and restructures made many employees feel undervalued and replaceable. While I gained valuable experience and worked with some talented individuals, I would encourage leadership to invest more in employee development, culture, and transparency.

9
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