Way too high metrics - Customer Service Agent GXO Logistics Employee Review

Very responsible company to work for

Not the most exciting product, warehousing.

Great coworkers and talented engineers who genuinely support one another. Opportunity to work on impactful projects and solve real business problems. Exposure to modern BI and data technologies. Strong team members who are willing to go above and beyond to deliver results. Good learning opportunities for self-motivated individuals.

Leadership and management style can create unnecessary stress and turnover risk. Frequent micromanagement and excessive focus on responsiveness rather than outcomes. High meeting volume reduces time available for focused engineering work. Priorities and stakeholder commitments are sometimes established before consulting the engineers responsible for delivery. Limited trust in experienced employees and their ability to manage their own work. Internal growth and mobility can feel restricted. Work-life balance can be impacted by shifting priorities and urgent requests. Lack of recognition or compensation alignment when additional onsite expectations or workload demands are introduced. Having a non-technical BI manager overseeing technical engineering work can sometimes result in unrealistic timelines, misunderstandings of development complexity, and decisions being made without sufficient technical input.