Gabb Ships Junk Tech - Customer Service Representative Gabb Wireless Employee Review

1.0
30 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Remote/hybrid work is the only benefit.

Cons

Gabb does not care about or support their essential workers. The pay is extremely low for this industry and the level of stress is very high. Training does not prepare you at all for this job. Executive management is completely oblivious and REFUSE to acknowledge the severe staffing issues and widespread daily technical problems. Gabb produces low quality software and they ship junk tech. I’m not proud to tell people I work for Gabb because of how awful the user experience is. TL’s don’t even know how to troubleshoot the products. I feel extremely helpless working here. They expect world class service with barely enough resources to help their “most important asset”, the customer. Our team gets zero recognition in any corporate meetings. For your own mental health’s sake, do not work here. Gabb cares more about marketing their product instead of delivering a good product. There is zero incentives for anyone working in operations. The hype is not worth any of this.

Explore other reviews about Gabb Wireless

5.0
15 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The culture is so good here and the mission is so rewarding, Good benefits

Cons

salaries a bit lower and no clear path of career growth especially in engineering

1.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Past Pros: Gabb had a great culture and talented people. Work-life balance was great, the mission was a worthy cause. The people who worked there really cared about the mission deeply and worked together to accomplish it. We stood for something great and struggled to make it a reality despite challenges.

Cons

This place is a ticking time bomb. The new CEO, as of this month, has seemingly no qualifications to run the business other than his personal connections. Morally questionable people and policies at the top should be deeply concerning to all, especially since this company is supposed to protect kids. Manipulative leadership at the top who are skilled at painting a rosy picture of things while avoiding legal/ethical/moral concerns that are 100% contrary to the mission of the company. In addition, If you're a woman, don't even think about getting a fair seat because it won't happen. Hardly any women have been promoted in the last 2-3 years at the company as far as I know. The company was on a great, but shaky trajectory up until about 3 months ago, then things changed for the worse. 2 rounds of layoffs just occurred, and the remaining talent is leaving in droves.

6
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