Pros
Depending on which office you work in and who you are working with team building plays a large part of the job. You will meet great people in this company. The service systems are setup great if you're capable of teaching yourself how to use them (EPIC, CSR24, CSP etc.) Depending on your office failure to invest in a decent computer and internet connection will be the largest problem. Benefits are decent. 401K (Matching is annual). If you smoke you will be charged $600/yr more on your insurance.
Cons
Let me preface this by pointing out that the majority of the company is old (meaning early 50's and above). CSO Leadership failed. People who were put in charge are all great but they promoted the wrong people. The people in charge of making sure you know how to use the various service systems are unsure of themselves and frequently give inaccurate information. They are reading for a script that they have not even memorized. --- Company needs to seriously hire younger people from within to fill these rolls. You have to accept that even though this is a publicly traded company there is no chance for meaningful promotion and or a pay raise. They use a "performance driven pay" system, offices are slotted pay raises by exceeding their "goals" by 20 / 30 and 35% each represent 2% raise 4% raise and 7% raise. Also year over year growth is expected to be approximately 12% so failure to get 32% growth will result in no pay increase. You also need to pass audit with a 91% or higher or you are disqualified from getting a pay raise. Pay attention to that last part because they will attempt to make your work load so heavy (with useless Professional Standards tasks) that one could not possibly accomplish this. -- It is a running joke that unless you're a Gallagher you have no chance to get promoted. The vast majority of office managers are cousins. Producers -- get 30% commission for new business and 18% for renewal. - Almost everyone is from the Baby Boomer generation. I attend company sales meetings frequently and of the 100's that show up you may see 3 or 4 under the age of 35. The industry is like a massive frat house if you're one of the cool kids (baby boomers) great! If you're young the older people will attempt to steal as much of your business as they can while making you do all of the work. -- This is something I have heard repeated with alarming frequency. They will tell you about the Gallagher Way, great set of ideas but no longer truly the companies identify. Any office that has less than 100 people I would suggest avoiding.