Pros
- Fantastic people for the most part. - Managers are (in the main) clued up and understand the business. - Great place to work for internal promotion on the claims side of the business, it's more difficult in the supporting functions, but that's only because of the size of the business. - Relaxed atmosphere, short notice holidays, time off etc is not a problem. - Great social scene if you like that sort of thing.
Cons
- Sales team make it up as they go along, they promise a level of service that just can't be delivered with the existing workloads everyone has. - Clients are sometimes taken on at too low a price, yet still promised great service. - Salary / benefits are nothing special. If you don't force them into it, you won't get any extra money / decent raises. - No bonus scheme outside of the sales team, yet it's adjusters, account managers, office managers etc going the extra mile that is often the reason for keeping clients on board. - IT systems / department are a complete shambles. - Rely too heavily on young (read cheaper) people. Sometimes more senior positions need to be filled from someone outside the company with more experience.