Pros
They paid to get my license
Cons
Starting out I loved everything about my job. Then changes in the management structure changed the course and only got worse. First, the supervisor positions were never posted. Given to the favorite picks. So I knew then moving up would only happen if I made it to the good list. The micromanaging began. Waiting weeks, months or longer to get an answer to resolve a client’s concern. One supervisor causing conflict within their own team. Creating division and toxic environment. The other supervisor not acting like a supervisor at all. Not answering questions, not participating in chats not even holding his team accountable. Got a raise but none of the responsibility. Forget bringing up your concerns, you will be gaslit. Never will they admit fault. You’re guilty until proven innocent. Going above heads to express concerns helps none. They will join in on the humiliation. HR is no better. You can go years without getting into trouble and the next thing you know, you’re written up and basically forced out. I can’t speak for the rest of the company, but my division was being run so horribly that I’m surprised we still had the contract. Getting yelled at daily from customers over the mismanagement and ongoing issues that were reported over and over, but no change. Promises made to end the conversation, then taken back because they didn’t mean it. Then, review time. Yay this is where it is so going to make up for it. NOPE. What my check increased to barely would cover an uber eats delivery for one. But we would sit in out town hall meeting hearing about how much money the company made. Our raises certainly didn’t show it. Then you see a job posting on indeed with a starting pay way above what I was getting paid. I was a proven employee. Proved myself daily. Excellent reviews. Great QA scores. Did the work of three people when they were fired or quit for months. Not even a thank you. The ego of the supervisor superseded any logical thought process. If she didn’t come up with the idea, don’t count on the change happening. I didn’t leave because I hate the job. I left because of how I was treated for such a long time. I do not recommend.