Poor Senior Management operating unethically - Anonymous employee Gatehouse Bank Employee Review

Dear Current Colleague, Please accept our apologies for the delay in responding to your review. Thank you for taking the time to share your feedback and for your 4 star rating. We are pleased to hear that you have experienced a friendly working environment and competitive pay. However, having reviewed the details of your post, we note that the role and location listed do not appear to align with our current roles or current office locations. It is therefore possible that your review may have been intended for another company. If this review does relate to Gatehouse Bank (UK based), thank you for your contribution and feedback. If it has been posted against the wrong employer profile, you may wish to review the submission to ensure it reaches the intended organisation. Thank you again for taking the time to leave a review. Joanna Collings Chief People Officer

Dear Current Colleague, Thank you for taking the time to share your feedback and for your 5-star rating. We're delighted to hear that you have experienced our culture as supportive and inclusive and that you have found your colleagues to be caring, supportive and always willing to help. Creating an environment where colleagues feel valued, respected and empowered to succeed is extremely important to us, so it is wonderful to know this has been reflected in your experience. We're also pleased to hear your positive comments about our inclusive culture. Thank you also for your constructive feedback regarding the pace of implementing change. As a regulated bank, we carefully balance the need for change with appropriate governance, risk management and customer considerations. However, we recognise the importance of acting efficiently and continually look for ways to improve our processes and delivery. If you have any specific areas of feedback you would like to discuss then you can always reach out to your line manager, Head of Department or ExCo member. Thank you again for sharing your feedback and for being part of Gatehouse Bank. We wish you continued success in your role and look forward to supporting your ongoing career with us. Joanna Collings Chief People Officer