Bad customer service - Underwriter Gatehouse Bank Employee Review

Dear Former Employee, Thank you for taking the time to share your feedback. Gatehouse Bank has the customer at the heart of everything we do. We continually review processes to ensure that we are continually learning and adding value to our customers. We encourage all employees to effectively participate in our exit interview process, providing feedback as to the lived experiences of the Bank so that we can review people processes and culture which is a key component to customer delivery. It is hoped you took the opportunity and responsibility to openly provide considered feedback to the Bank as part of the process. If you didn't take that opportunity but would like to do so now with transparency applied, please write to hrqueries@gatehousebank.com where we would appreciate receiving your open feedback.