Future remains in Doubt - Client Service and Sales Genworth Employee Review

2.0
27 June 2014
Recommend
CEO approval
Business outlook

Pros

Some vestige of former prestige remains. This was a company that fought above its weight class and could be the turnaround story of the decade. Some flexibility in certain roles. Some areas and departments have managers that care deeply about their team.

Cons

This has been a fragmented and confused businesses since mid-2006. Once the wheels came off the bus with the recession, things got bad. While this was true across the industry it was especially bad for Genworth as the company was exposed to financial services in wealth management and insurance/risk products; as well, they had significant exposure in housing. A real double whammy. As the business began to recover, a senior leader was brought that inevitably has caused significant harm to part of the insurance business. Definitively, he lied to associates and national clients. He "moved on" a few months after things went very bad -- you can connect the dots. While I hope things get fixed, we currently have people running parts of the business with little to no experience - real amateurs. Several long term leaders that were trusted and liked were run out of the business in the last 2 years. There is no trust with much of the functional front line leadership.

Explore other reviews about Genworth

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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