Pros
Benefits package Amt of time off annual allotment Advancement is attainable Special day for team member = food day Co-workers (most are nice. Theres always that one though) Classes and seminars for learning opportunities Cross training Focus on health and well being Regular team meetings
Cons
Dealing with customer complaints about IVR Over worked Extremely stressful. Most ppl are on anti-depressants and anxiety meds. Team leader is presured to push their team to produce impossible results. Upper management is horrible. Conflicting messages that are full of bs jargon. Basically they talk nonsense especially for bad news. Micro managers are not detected in a timely manner. Poor team performance is due to a poor manager. Always having layoffs. No job security. You are disposable. Training is not thorough. Told to follow SOP's, teach yourself. Poor feedback from middle management on hob performance. Coordinators act like a team leader because that is one less thing for your manager to deal with. Work life balance is preached but when it is needed...you get dinged. Systems crash often.
