Passionate people and AI tools, but toxic environment - Senior Software Engineer Gladly Employee Review

- Mission-driven company solving a real customer need - Smart, capable teams who care about the work - Strong product-market fit and happy customers - Incredible customer list - Lots of opportunity to take ownership and drive impact - New CEO is leading the company in the right direction

- Strategic direction from leadership is still too vague, though it’s trending in the right direction - Too many competing priorities dilute focus and stretch teams thin - Decision-making can be slow and overly consensus-driven, which drags down execution speed - No 401k match

Smart people, currently iterating product fast

Poor leadership, very self serving, they only want to promote themselves and only care about optics they do not care about output but only input to make it look like youre doing busy work even though it does not relate to impact