If You Are Considering A Career At Gladly - Director Gladly Employee Review

5.0
1 Mar 2017
Recommend
CEO approval
Business outlook

Pros

First, a Gladly haiku stove looks in mirror fired up, ready to go dreams of big rockets Pros We are building something special here at Gladly, and to be part of something early on is both challenging and incredibly exciting. Leadership The CEO puts people first. And this is perfectly aligned with the company vision and the products we sell, which ultimately makes Gladly unique. Culture Feels like a real team. There is a smart and passionate group of people working here. Having worked in enterprise software and SaaS my entire career, I appreciate the mature approach to how we run the business, the transparency of the org, and the serious humor of the team. Plus we have The Julie. When you join Gladly, you realize you are the only company that has an office manager (The Julie) who finds ways to make your every day a treat. Also, first time in a long long long long time I have seen the spotted the elusive work life balance. The Work So far there are lots of interesting problems to work on, the tech stack and tools we use are the coolest, and a lot of thought has gone into the product architecture. What you do in your day to day role might not be what you normally do (plus!) There is a culture of learning coupled tightly with the willingness to lend a hand to those doing something new. Net/net Startups can be risky, but what we are doing with the team assembled is well worth the risk of joining a company on the path to growing into a major player in this space. If you have dreams of doing big things, get on the next rocket. At Gladly, seats are available.

Cons

What is missing is what comes with time and growth.

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Gladly Response
8y
Thanks for the feedback, glad you're enjoying life here at Gladly!

Explore other reviews about Gladly

5.0
21 July 2025
Recommend
CEO approval
Business outlook

Pros

- Mission-driven company solving a real customer need - Smart, capable teams who care about the work - Strong product-market fit and happy customers - Incredible customer list - Lots of opportunity to take ownership and drive impact - New CEO is leading the company in the right direction

Cons

- Strategic direction from leadership is still too vague, though it’s trending in the right direction - Too many competing priorities dilute focus and stretch teams thin - Decision-making can be slow and overly consensus-driven, which drags down execution speed - No 401k match

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Smart people, currently iterating product fast

Cons

Poor leadership, very self serving, they only want to promote themselves and only care about optics they do not care about output but only input to make it look like youre doing busy work even though it does not relate to impact

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