good place to work, poor lay offs - Customer Support Manager Glasswall Employee Review

Thank you for taking the time to leave your review. We’re pleased to hear you had a positive experience with the people, work environment, and flexibility during your time at Glasswall. We appreciate your feedback regarding team structure and favoritism. Since your time with the company, we’ve undergone significant changes to how we operate, particularly in Customer Support, where we restructured the team almost three years ago to improve clarity, accountability, and responsiveness to our users. This transformation was an important step in becoming more customer-centric and aligning our internal teams to better support long-term success. While decisions around restructuring and layoffs are never easy, we always aim to handle them with transparency and respect. Thank you again for your contributions to the team, and we wish you the very best in your next chapter.