Pros
Up until about nine months ago, this was a great place to work. Most of us were working remotely. Team cohesiveness was great, team leads were positive and supportive, and the company valued openness, transparency, and the professional development of their employees.
Cons
This company has gone from Dr. Jekyll to Mr. Hyde. For their client Google, they hired around 2,000 analysts (known as "raters"), the majority of whom had either a Masters or PhD. We were generating data to train AI models and were selected for our subject matter knowledge. In the past six months, the following has happened: * Elimination of professional development, something that was promised at the time of hiring. * A new policy forbidding raters from socializing, unless it was specifically about tasks. People who openly questioned the policy and asked for clarifications were laid off (myself included). * As the workload of the leads was dramatically increased, a culture of bullying developed. Workers who were upset about this treatment were shuffled around to different teams or placed on a PIP. * Leads were taking on more responsibility for no increase in wage. Frequently, they were promised a future wage increase, but those never materialized. * Paths to advancement were changed and clarity on those changes was never addressed. This was again something promised at our hiring, and management continuously dodged our questions on how we could move up. Even the corporate structure appeared convoluted. * Management's communication was often disingenuous and condescending. * Mass layoffs that were clearly designed to avoid the WARN Act. Layoffs would include just below the number that would trigger the act. At this time, approximately one-third of raters have been unexpectedly laid off. This has been happening since the beginning of the year in waves. Those who were laid off were not given a heads up. Instead, they found out when they could not log into their accounts/equipment.