Globe Life

Confidently Incompetent - Customer Care Representative Globe Life Employee Review

2.0

17 Feb 2023

Recommend

CEO approval

Business outlook

Pros

They have remote options They say you can move to different areas in the company based on skill, rather than just credentials. How true that is, I don't know. The system software setup is antiquated, but from what I've been told, it's a huge improvement from what it was just last year

Cons

The training is not about preparing you for the job, it's about getting you on the phone. You learn exclusively on your customers. There is no sandbox for trainings. They do not respond to emails within the week, if at all Because of the poor use of software you talk to a lot of angry customers no time to recover in between calls

Globe Life Response

Thank you for your review of your Globe Life employment. We're sorry to hear your current experience isn't meeting your expectations. Your situation is not indicative of our management style and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with more details so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.

Confidently Incompetent - Customer Care Representative Globe Life Employee Review

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